Bbagee Privacy Policy — Our commitment to protecting your data and full details of how we handle it

1 Introduction & Scope

Bbagee ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains how we collect, process, store, and protect your personal information.

This policy applies to Bbagee's website, mobile application, and all other services we provide. By using our services, you consent to the processing of your data in the manner described in this Privacy Policy.

This privacy policy covers our Terms & Conditionsshould be read in conjunction with. Together, both documents govern the relationship between Bbagee and its users.

2 What information we collect

Bbagee collects your information in several ways. Here's a breakdown:

2.1 Information provided at registration

• Full name and date of birth
• Email address & mobile number
• Residential address & country
• Username & password (encrypted)
• National ID card or passport copy for identity verification

2.2 Automatically collected information

• IP address & device information (model, operating system)
• Browser type and language settings
• Platform access times and session data
• Page visits & click patterns
• Transaction history & betting activity

2.3 Financial Information

• Mobile banking account number (partial, not full)
• Deposit & withdrawal records
• Transaction date, time & amount

3 How Your Data Is Used

The information we collect is used for the following purposes:

Bbagee may use your information to personalise your experience — for example, showing content based on your preferred sports or games. This is done to improve the quality of our service.

4 Who We Share Your Data With

Bbagee does not sell your personal data to third parties. However, certain information may be shared in specific circumstances:

• Payment Provider: To verify transactions with payment providers such as Mobile Pay, Nagad, and Rocket.
• Identity verification services: With licensed third parties to complete the KYC process.
• Technology Partner: With cloud storage or analytics providers — however, they receive data solely for the purpose of delivering their services.
• Legal authorities: In response to a court order or a lawful request from a regulatory authority.
• Business transfer: In the event of a company merger or acquisition, the new owner will be bound by this policy.

5 Cookies & Tracking Technologies

Bbagee uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Used to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: Anonymous data to understand which pages get the most traffic.
• Marketing cookies: To show relevant advertisements — only used with your consent.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the service.

6 Data Protection Measures

Bbagee employs industry-leading technology to keep your data secure:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Encrypted database — maximum protection for all stored data.
• Two-factor authentication (2FA) — for login security.
• Automated suspicious activity detection system.
• Regular security audits and penetration testing.
• Restricted staff access — only authorized personnel can view your data.

7 How Long We Retain Your Data

Bbagee retains different types of data for different periods of time:

• Account information: For the duration of account activity and for 5 years after account closure.
• Financial transaction records: A minimum of 7 years where legally required.
• Identity verification documents: 5 years after account closure.
• Customer Support Contact: 3 years.
• Log files & technical information: 1 year.

After the retention period, data is securely deleted or fully anonymized. Legal obligations may require us to retain certain data for longer.

8 Your Rights

Every registered user on the Bbagee platform has the following rights regarding their personal data:

To exercise any of these rights, please contact our support team. We typically process requests within 30 days. Please note that legal obligations may prevent us from fully fulfilling certain requests.

9 Child & Minor Protection

Bbagee's services are intended for individuals aged 18 and above only. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Additional identity documents may be requested in cases where suspicious activity is detected.
• Any account found to belong to a minor will be suspended immediately.
• The relevant data is deleted as soon as possible.

If you believe your minor child has created an account on Bbagee, please contact us immediately.

10 International Data Transfers

Bbagee's servers may be located in various countries. Your data may be processed or stored outside your home country.

For any international data transfers, Bbagee ensures that:

• The destination country has adequate data protection laws in place, or
• International-standard data protection agreements are in place with all recipient organisations.
• All transfers are made through encrypted channels.

11 Changes to the Privacy Policy

Bbagee reserves the right to update this Privacy Policy at any time. When changes are made:

• You will be notified of significant changes via email or in-app notification before they take effect.
• The "Last Updated" date will be noted at the top of the page.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

12 Contact & Complaints

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please get in touch with us:

• Email: privacy@bbagee.com
• Support Email: support@bbagee.com
• Live Chat: Available 24/7 on the Bbagee platform

We generally respond to privacy-related requests within 72 hours. Complex matters may take up to 30 days.